Continuation on Communicating With Social Media

Last Week, I spoke at the Potomac Forum’s session on “How to” in Social Media in Government. My presentation was on How to Write a Blog Post: The first steps of organizational blogging.

I have been blogging in some shape or form since 1999. I started blogging about concerts I attended and the occasional hi-jinks that ensued with my work as a music promoter. Over the years, I have transitioned to community management and supporting the Federal Government with Enterprise 2.0 best practices. Part of being a good community manager is to have a voice that can be heard above the rest of the noise of discussion in regards to presenting policy and guidelines, as well as mitigating wiki edit wars.

As such, I leverage my blog internally in my company and with the customers I support to organize the chaos. Blogs are an effective way to place a conversation or announcement you would normally send to a large email recipient list and can prevent those long chains of “reply all”.

This workshop is a follow-up to my previous talk at the last Potomac Forum I spoke at in August 2009, Hints for Communicating in Social Media.

To see the steps I have covered in my talk, please check out the wiki on GovCollab.

Blogs I contribute to on the open internet aside from this one:

• navstar-inc.com/blog – @navstar
• smcdc.wordpress.com – @smcdc
• Capital Beltway – @thebeltway

I am also a guest blogger for ZDNet and Social Computing Journal on topics of Enterprise 2.0 and Government 2.0. Occasionally, I am also asked to guest post on blogs, which I consider an honor and will link on my website. If you would like me to be a guest blogger on your site you can contact me via twitter (@immunity) to connect for more details.

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Communicating Through Social Media

Occasionally, I will speak in public, in groups at happy hours, or with customers in the office about Social Media and how to effectively use social software, specifically free and open sourced software when applicable. At the Potomac Forum Government Leadership event at the Reagan Building, I will be semi-formalizing this talk to suggest “Hints for Communicating through Social Media”

During my talk, I will be asking the following questions to those in the audience to think about:

• What is your mission?
• Who is your target audience?
• How do you communicate now?
• What social media tools are right for you?

What is the Difference in all this 2.0 Stuff?

Internal vs. External Communication

Excusing my crappy excuse for drawing on a flipchart, you can see from my “illustration” above what the difference with all the buzzwords that are floating around. This is the main focus of my talk that I give when talking to people who are interested in knowing more, have heard the buzz and think they need “Facebook” or “Twitter” as their answer. But it may not be that simple. I previously discussed this back in April on a guest post on ZDNet, “You Were Never 1.0, but Get Ready for Enterprise 2.0“. Fortunately what I wrote then still holds true months later.

My aim is to prepare organizations, be it business or Government to make a knowledgeable transition into effective communication and workflow using Software as a Service or other Web 2.0 applications in an Enterprise manner. While there is much good being done by Social Media/Web evangelists — myself included, those intrigued should not get caught in the glamour and glitz of something new for new sake, but strategically plan around what the problem is that an organization is trying to solve. The “Jeopardy Method”, of giving the answer then ask the question/dilemma seems to be how things are getting done now. When the case should be — the question/dilemma is “Our Organization is Having a Problem Communicating externally, internally, capturing workflow, answering requests for information, etc… and we need to fix that by?” Identifying the problems, in detail before you have a solution in mind will help you choose the right tool for the job.

Sounds a little old school right? It should — using social media is just a new way of doing old business. Now project costs are lower because the software is not dependent of End User Licenses and pricey volume purchases. Now, you can find the best fit to solve the problem and then customize it yourself, or with a company that specializes in customization of known solution like Mantech and Jive’s software. For example, Jive Software develops and provides the software  platform that Mantech customizes and supports onsite for their customers. The result, “A-Space”, a social networking and productivity site for the US Intelligence Community.

So I am sorry for the late night post, but I was just told tonight that C-Span will be recording and covering live the conference at the Reagan Building, I am a little nervous and definitely will be coloring my hair tonight. After my presentation, I will publish my slides (which I normally don’t do slides), for review. Addtionally, I will add, I do have a finished White Paper on “Enterprise 2.0 for Government” available by request.

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Social Media Club DC – Mid-Summer Happy Hour (Tonight)

I am pleased to announce that my company Navstar, Inc. will be sponsoring tonight’s Social Media Club DC – Mid-Summer Happy Hour [July 29, 2009 from 6:00 PM - 8:00 PM (ET)] at Bar Louie in Chinatown, Washington, DC.

Larissa Fair – President

Twitter – @lyf108

Andrea Baker – Executive Vice President and Programming Director

@immunity

Anna Gabert and Travis Mason- Vice President & Sponsorship Directors

@annagabert @tgmason

Sarah Wurrey – Vice President & Promotions Director

@sarahwurrey

Nisha Chittal, Meg Roberts, Sara Burson – Event Managers

@nishachittal, @megmroberts, @saraburson

Maia Kotlus-Gates and Beth McNamee – Membership Managers

@maiakg, @bethmcnamee

Gabriel Key – Digital Scribe/Content Organizer

@gabrielmkey

Event Logistics:

Wednesday, July 29
6:00pm – 8:00pm
Bar Louie
701 7th Street NW #D
Washington, DC 20001
202-638-2460

Connect with SMC-DC

Washington DC has its own wiki-in-progress. Please visit: http://socialmediaclubdc.pbwiki.com/ for more details.

Washington DC Twitter: http://www.twitter.com/smcdc

Hashtag: #smcdc

Facebook: http://www.facebook.com/group.php?gid=2419741913

LinkedIn: http://www.linkedin.com/groups?gid=1820071&trk=hb_side_g

Friendfeed: http://www.friendfeed.com/smcdc

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The Difference Between Enterprise 2.0 and Social Media

Recently in a phone interview I was asked about the difference between the two subjects in the title. I thought to myself, I have answered this many times, but it would be just so much easier to write my answer and then have it available to anyone who reads my blog or is searching for the answer. Not to mention, putting frequently asked questions in a blog post or a wiki page is usually one of my solutions I offer to someone if they keep having to answer the same question or relay the same information more than twice. So I thought I should heed my own advice.

Simply put its internal vs. external, two different parts, that work separately, but should work together. See my breakdown below for more differences:

OK I put some things in there for levity as I am biased for the Enterprise 2.0 side of the house. The reason, I think organizations should think internally before claiming they get it on the Internet. You may look cool by having a social media presence to get new recruits and new hires. But if you do not have a productive and collaborative environment behind the firewall, you are NOT going to retain the young bright minds to take your organization into the future.

Also, I didn’t know about the existence of this video, of someone I practically consider a mentor in the business and thinking end of all things Enterprise 2.o. I think Andy eloquently speaks on the differences in what he has noticed in the the past 2 and a half years.

Andrew McAfee – What is Web/Enterprise 2.0

My simple advice is this if you are a business organization, your Enterprise solution should be in communication with your social media strategy. If you are public organization, who has or hires a marketing team, you should be in control of your brand presence on the internet. You should NOT outsource this. For Government organizations, this position for brand management should be part of your Office of Public Affairs or equivalent. The persons working on this external presence for your organization, should also be a part of the enterprise solution for internal collaboration. The internal collaboration, the Enterprise 2.0 platform your organization leverages to communicate between employees is paramount to the growth of the organization.

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An Alternative for MS Project

Earlier today I put out a question twitter, what is a good open source alternative to MS Project? I am asking because I am about to create another WBS for a project and I think its more professional to have a Gantt chart and a clear delination of where milestones are, than if shown in a spreadsheet.

Additionally, I am a supporter and advocate of many open source tools vs. their costly competitors in the Enterprise. I mean there is nothing wrong with the big guys. Some of their products are amazing and there is no replacement. For instance, I usually use Google Docs or Open Office for writing proposals. But when it gets proprietary and complex, nothing can replace MS Word.

So with that, I share with you my preliminary list of responses for my question on an Alternative for MS Project.

I do not endorse any of these products yet, as I will be trying them over the weekend, but I will share my opinions once I have. Additionally, if you have any suggestions that are not on this list please share. And if yours is one of the suggestions on the list, please explain why you suggested the product, since you have more than 140 characters to do so.

• 
  MatthewWhatley: @immunity If you have access to a small budget, basecamp is the way to go: http://www.basecamphq.com/
• Hide Conversation
• 
  gstrzok: @immunity OpenProj http://openproj.org/openproj

• 
  gstrzok: @immunity ToDoList http://tinyurl.com/26lt7d (expand)

• 
  gstrzok: @immunity GanttPV http://tinyurl.com/chxaa9 (expand)

• 
  AmandaMorin: @immunity OpenProj is an option. http://openproj.org/openproj
• 
  gstrzok: @immunity Open Workbench http://tinyurl.com/dn9u96 (expand)

• 
  InsightsGal: @immunity Not sure what you need, but I use http://www.aceproject.com/ as an alternative

• 
  miershpedankl: @immunity try these pages for info: http://tinyurl.com/dgzgc (expand) and http://tinyurl.com/c9ubjb (expand) #Project #OpenSource

• 
  faheyr: @immunity check out http://tinyurl.com/ccujhx (expand) for alternatives

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