Continuation on Communicating With Social Media

Last Week, I spoke at the Potomac Forum’s session on How to” in Social Media in Government. My presentation was on How to Write a Blog Post: The first steps of organizational blogging.

I have been blogging in some shape or form since 1999. I started blogging about concerts I attended and the occasional hi-jinks that ensued with my work as a music promoter. Over the years, I have transitioned to community management and supporting the Federal Government with Enterprise 2.0 best practices. Part of being a good community manager is to have a voice that can be heard above the rest of the noise of discussion in regards to presenting policy and guidelines, as well as mitigating wiki edit wars.

As such, I leverage my blog internally in my company and with the customers I support to organize the chaos. Blogs are an effective way to place a conversation or announcement you would normally send to a large email recipient list and can prevent those long chains of “reply all”.

This workshop is a follow-up to my previous talk at the last Potomac Forum I spoke at in August 2009, Hints for Communicating in Social Media.

To see the steps I have covered in my talk, please check out the wiki on GovCollab.

Blogs I contribute to on the open internet aside from this one:

I am also a guest blogger for ZDNet and Social Computing Journal on topics of Enterprise 2.0 and Government 2.0. Occasionally, I am also asked to guest post on blogs, which I consider an honor and will link on my website. If you would like me to be a guest blogger on your site you can contact me via twitter (@immunity) to connect for more details.

Communicating Through Social Media

Occasionally, I will speak in public, in groups at happy hours, or with customers in the office about Social Media and how to effectively use social software, specifically free and open sourced software when applicable. At the Potomac Forum Government Leadership event at the Reagan Building, I will be semi-formalizing this talk to suggest “Hints for Communicating through Social Media

During my talk, I will be asking the following questions to those in the audience to think about:

  • What is your mission?
  • Who is your target audience?
  • How do you communicate now?
  • What social media tools are right for you?
What is the Difference in all this 2.0 Stuff?

What is the Difference in all this 2.0 Stuff?

Internal vs. External Communication

Excusing my crappy excuse for drawing on a flipchart, you can see from my “illustration” above what the difference with all the buzzwords that are floating around. This is the main focus of my talk that I give when talking to people who are interested in knowing more, have heard the buzz and think they need “Facebook” or “Twitter” as their answer. But it may not be that simple. I previously discussed this back in April on a guest post on ZDNet, “You Were Never 1.0, but Get Ready for Enterprise 2.0“. Fortunately what I wrote then still holds true months later.

My aim is to prepare organizations, be it business or Government to make a knowledgeable transition into effective communication and workflow using Software as a Service or other Web 2.0 applications in an Enterprise manner. While there is much good being done by Social Media/Web evangelists — myself included, those intrigued should not get caught in the glamour and glitz of something new for new sake, but strategically plan around what the problem is that an organization is trying to solve. The “Jeopardy Method”, of giving the answer then ask the question/dilemma seems to be how things are getting done now. When the case should be — the question/dilemma is “Our Organization is Having a Problem Communicating externally, internally, capturing workflow, answering requests for information, etc… and we need to fix that by?” Identifying the problems, in detail before you have a solution in mind will help you choose the right tool for the job.

Sounds a little old school right? It should — using social media is just a new way of doing old business. Now project costs are lower because the software is not dependent of End User Licenses and pricey volume purchases. Now, you can find the best fit to solve the problem and then customize it yourself, or with a company that specializes in customization of known solution like Mantech and Jive‘s software. For example, Jive Software develops and provides the software  platform that Mantech customizes and supports onsite for their customers. The result, “A-Space”, a social networking and productivity site for the US Intelligence Community.

So I am sorry for the late night post, but I was just told tonight that C-Span will be recording and covering live the conference at the Reagan Building, I am a little nervous and definitely will be coloring my hair tonight. After my presentation, I will publish my slides (which I normally don’t do slides), for review. Addtionally, I will add, I do have a finished White Paper on “Enterprise 2.0 for Government” available by request.

Social Media Club DC – Mid-Summer Happy Hour (Tonight)

I am pleased to announce that my company Navstar, Inc. will be sponsoring tonight’s Social Media Club DC – Mid-Summer Happy Hour [July 29, 2009 from 6:00 PM - 8:00 PM (ET)] at Bar Louie in Chinatown, Washington, DC.

This event is brought to you by Social Media Club DC and Navstar to introduce the new leadership team, including myself as Executive Vice President and Programming Director. I am very excited to be taking on this role for the team. I have already dived into the position and I can tell you great things are in the works for this fall, including a trip to wine country with DC Tech Adventure.

In lieu of a formal event for July, Social Media Club DC is getting together for a little networking, a couple cool drinks, and a lot of fun.

Please join myself, colleagues from [@Navstar and @CocoNavstar] at Bar Louie on July 29. We’ll be in the back room, with drink specials available for Social Media Club members. As of the time I am writing this I have not yet decided what I will be wearing – but I will have a nametag. I promise, even though we are in the middle of a hot one this summer I will wear my hair down. And those of you going by my twitter avatar pic who have not met me yet, let me warn you, my hair has grown out longer.

Aside from being a fun way to unwind with fellow DC geeks [nerds and technoweenies too!] after a long work day, the July event will also give you a chance to meet and share ideas with our new leadership team.

To RSVP, you can go to http://smcdcjuly.eventbrite.com/ (If the RVSP is sold out, you can come anyways as a guest of mine)

I am very happy to mark this occasion as a kick off to the new leadership team, some of which I am also meeting for the first time. Looking at the list of RSVP’s I see many names of people I have been dying to meet for some time. If you are wondering if you are one of those people, you are. So come say hi, seriously.

As my company is sponsoring my first event as Programming Director of SMC-DC, there will be plenty to nibble on for snacks and drink specials. [HH specials: $3 draft, $5 wine, $7 signature cocktails]. We will be in the back room so look for the Navstar Banner. In addition, remember to bring your business cards for a chance to win tickets to a Nationals game. These seats are amazing. I love that you are right on the first base line and if you care to know, a short distance from the drink stand. Let’s hope Teddy wins at the game you go to.

As a reminder, here’s the information on the new club leaders, so you can feel free to connect with them prior to the event, as always you can follow @smcdc for all the news and happenings.

Larissa Fair – President

Twitter – @lyf108

Andrea Baker – Executive Vice President and Programming Director

@immunity

Anna Gabert and Travis Mason- Vice President & Sponsorship Directors

@annagabert @tgmason

Sarah Wurrey – Vice President & Promotions Director

@sarahwurrey

Nisha Chittal, Meg Roberts, Sara Burson – Event Managers

@nishachittal, @megmroberts, @saraburson

Maia Kotlus-Gates and Beth McNamee – Membership Managers

@maiakg, @bethmcnamee

Gabriel Key – Digital Scribe/Content Organizer

@gabrielmkey

Event Logistics:

Wednesday, July 29
6:00pm – 8:00pm
Bar Louie
701 7th Street NW #D
Washington, DC 20001
202-638-2460

Connect with SMC-DC

Washington DC has its own wiki-in-progress. Please visit: http://socialmediaclubdc.pbwiki.com/ for more details.

Washington DC Twitter: http://www.twitter.com/smcdc

Hashtag: #smcdc

Facebook: http://www.facebook.com/group.php?gid=2419741913

LinkedIn: http://www.linkedin.com/groups?gid=1820071&trk=hb_side_g

Friendfeed: http://www.friendfeed.com/smcdc

Enterprise 2.0 for Government Event Feeler

I wanted to put out a feeler for a conference I am planning on behalf of my company Navstar, Inc to happen sometime in June October* (as soon as I get a venue confirmed). The conference is already in planning mode, in fact I am heading to a dinner shortly to work on this in more details.

Target Audience and Goal

I would like the target audience to be High Level Government Employees with decision making capabilities, to the likes of Vivek Kundra and other Government CIOs, CTOs, and their staff. Ideally the end customer would be high level decision makers in Federal and Local DC Metro Government, as this will be somewhere inside the DC-Metro area. However, general participation is being planned for transparency and openness.

The goal of the event is to really make aware of other Government members of projects that highlight efficiency, collaboration, cost-effectiveness, and reusability. I would love to extend this to be bigger to include more areas of Government, but since this is the first time event, I would like to keep it manageable in the first run, with hopes that this turns into a bigger and annual event.

Style

I am looking to do the conference in the style of TED in which speakers/presenters can showcase their work/idea/thought/project with a 15-20 minute slot time. In addition, would be able to showcase their stuff in an exhibit hall for more of a deep dive.

I am also looking to see if there would be interest in a barcamp, if this was a multi-day event. Right now, I am thinking it would be 1-2 days depending on the submissions to present.

Content

This event is not to compete, but to continue and expand upon connections and networking achieved from the Government 2.0 Camp and will be promoting as well as soliciting presenters/speakers from that and other events. In general, we are not so much focusing on contractor solutions but tools and ideas that are in place now that are connecting the enterprise to meet the points I stated above.

As I mentioned, this would fit the specific purpose of communicating to decision makers and other programs of best practices, successes, and failures.

Sharing and virtual participation:

I was thinking I would run a live channel on mogulus with a twitter hashtag (#e20gov) and feed running on the program. I’m planning to keep this unclassified and transparent.

If you are interested in helping out (volunteering), presenting, or sharing ideas. I would love to hear from you.

You can reply here or follow me @immunity on twitter

I originally posted this feeler on Govloop and have reposted this here for maximum exposure and discussion. Please feel to ask me any questions about the event if it has not been covered already.

* Changed date to October to prevent June conference fatigued and to not compete with Enterprise 2.0 in Boston, in which I might attend.

Groundswell is the new Grassroots

In this post, I thought I would take a moment to let you know a little more of the story of my background and how while my career has taken me all over, the lessons learned from one industry to another carry over:

Years ago I ran my own promotions company (Emerging Sounds) for the music industry. My focus was creating a methodology for success in helping bands get noticed and get signed, it was all about grass roots marketing.

This was around the time when e-groups was bought out by Yahoo, so we created groups for our bands that we supported. In addition, we would take thousands of pictures of our bands so while we traveled from show to show, city to city, we had images to capture their essence. This was before digital cameras were affordable and as mainstream as the are today. So we would have to go to CVS or another photo development place, as for the pictures not only in print, but on floppy disk. Those were the “glory days”.

We were the “gardeners” of the Mid-Atlantic Music Scene and we were happy to do it. Why? Because we believed in our product: The bands we selected to promote. This just wasn’t any old band of the street, but ones we felt we knew and could get to know better as people. We became a family with them and in turn, we’re able to put 1000% efforts in to pushing them out to the rest of the world and record labels. This was the beginning of a new era for the music industry as MP3′s on the web were a way of getting your music into the hands of fans. I was working with industry reps giving them the inside scoop of what fans in our area were listening to and who we wanted to see on MTV (they were still playing some videos) and the short-lived Television show “Farmclub“. To me, this is as close to a point when I can remember a user-generated web beginning to form. Before we started calling it “Web 2.0″.

If you take a look at the bands listed on the Mid-Atlantic Music Scene page, you might see names of bands that you still know of today. Some had regional success, some even more national an world exposure (Remember Sev’s Pepsi Blue commercial), and some well are dating world famous socialites.

Sev – Pespi Blue (Same Old Song)

Now to my point of this blog post title. This was all grassroots work. Done by those who loved what they did and it didn’t matter if it wasn’t their “official” job or even if they were getting paid for it. It was for the love of the game. This is what I see happening with social media tool adoption with the communities I am involved.

Just as I took an initiative to create a company for recognizing and promoting the talent in a music industry that was on the verge of a technological change, I wanted to do the same for my organization. I believe I started using Wiki’s in 2005, with Confluence and at least in May 2006 with Wikipedia (when I finally decided to get a user account).

In early 2007, I became the first ever paid Intellipedian. My job as lead wiki gardener (a position I have since passed on to other colleagues) was to maintain the wiki and other social web tools for the Intelligence Community. I used my position to mentor and shape the “edit swarms” that have helped Intellipedia grow into what it is today. I have to believe a lot of my mentoring and efforts in shaping Intellipedia come directly from my experience in managing a music promotions community, all grassroots.

If you were at Fastforward2008 this past February, you might have heard Professor Andrew McAfee mention the story above as a part of his keynote.

So this grassroots term is now being referred to as groundswell, when it comes to the growth of any social web tool. For Intellipedia, it has been a wonderful ride as to see my suggestions to the gardeners who I have mentored use their “spare-cycles” with managerial buy-in. Their work has been to me the great success of the wiki, as we are not only capturing knowledge, but organizing it in a robust way.

I used to use the term “Community Manager” to define my role, however I never felt manager was the right term, I believe myself to be more of an advocate. A “Community Advocate“. I have shaped the term and role from past experience to what I have learned from the likes of Tim Ferriss, Gary Vaynerchuk, Jeremiah Owyang, and others in the world of social media. I am an advocate not only for the tools, but for the people on both sides of the application, the developers and the users. I have walked in both sets of shoes in my life and that experience helps me make the communication flow between the two parties. Then there is marketing… you know the fun stuff. The stuff that drove me to want to do more when I was in the music scene. I believe those skills I have sharpened over the years, so I can tell what potential users, listeners would probably want to hear and see to get them to use their tool or buy their music or go to a show.

I hope that in all my work, in all the talks, in all the blog posts, and online chats: inside the community, my company, and beyond; that my work inspires others to be community leaders. I would love my grassroots work to make the groundswell happen within these “families” to take-off and build bigger and brighter things. And I know they do, I see the work of others and I am proud to call them a colleague.

Reinventing Myself

Hello World. I recently decided that in order to clearly demonstrate who I am and efficiently communicate with the rest of the world about all aspects of my transparent life, that I should consolidate my blog/web presence to one location. This is where you, my colleagues and friends can go to find my opinion on emerging tech, community building and best practices of Enterprise 2.0 in Government.

I am also available to speak at your event or conference and you can find me on GeekSpeakr.com. You can see the about me page for my official bio and the events page for past and upcoming events I will be either attending or speaking. Feel free to engage with me. I enjoy conversations, listening to others experience in business and government and would welcome a discussion.

Additionally, aside from business and technology, I will also include on this site my personal experiences with music and sports. The things that make me happy in my free time. Please feel free to follow me on twitter @immunity.

Over the next week, you will see more content as I add past blog posts and information from other aspects of where I have contributed on the social web. Going forward, I will continue to post vibrant content from both professional and personal aspects of my life.

One last thing to note, please remember, this site represents only me and not of my employer or any professional association, this also includes my twitter stream and any other social network I link to from this site, except where identified as professional.

Web 2.0 Expo San Francisco 2008 Day 2

The O\'Reilly Bookstore on the Expo Floor at Web 2.0 Expo San FranciscoYesterday was an amazingly different and wondrous day. It started off with the hotel finding us the biggest chocolate croissants evar! Then Steve Mandzik and I walked down to E*Trade. After which, we started walking back to the Moscone West when we were stopped by News Channel 5 in SF to talk about the presidential campaign so far. I am hoping my soundbyte made it on air. (If someone can find me this clip I will love you forever and pimp your site, blog, twitter, whatever for you.)

Update: My friend Mike B. found the clip, I am standing next to Steve and his soundbyte made it, but mine did not. Next time eh?

After that, I sat in on Joseph Smarr from Plaxo’s presentation “Data Portability, Privacy, and the Emergence of the Social Web“. I saw Joseph earlier this year at the Future of Web Apps in MIami. This time he had more time to speak and talk about the direction in which the social web is going and the ever growing need for our connections to travel with us, instead of re-friending your friends. I also saw Kevin Marks again from Google and I met Identity Woman, Kaliya Hamlin.

I spent a lot of time back and forth in blogtropol.us and on the expo floor. I was really impressed with the Tell Me app that works with voice on your blackberry to keep your hands free when looking for information. I also got a demo of saleforce.com powered by google apps and the possibilities I can take with me back to Navstar. I still have 4/5ths of the floor to explore. A little each day.

Most of the time spent here is actually networking and talking to developers making cool hacks, scripts and apps. But the afternoon we got to listen to the Keynotes of Day 2 (Tim O’Reilly and Clay Shirky surely were the standouts).

So far the new apps I have been working with since I got here Fireball, powered by Fireeagle. Alertthingy, a desktop app for friendfeed.com. And ribbit, another way to make your phone do so much more for you.

Web 2.0 Expo San Francisco 2008 Day 1

Yesterday and throughout the week, myself and robotchampion (who is also live blogging) are in San Francisco attending the web2.0 expo.

The conference is being pulled all together by the social networking site crowdvine. This is my second time using crowdvine as my guide through a conference and this time it is dramatically better. I was able to guestimate my schedule of panels and sessions for the week as well as fill out a little information about me and link all my rss feeds that I will be generating about the conference, to include twitter.

I am tagging everything in twitter with the hashtag #web20expo and following @w2e on twitter. I have uploaded and started a group on Flickr (Web2.0Expo08 San Francisco) for this event for all my pictures and hopefully others will contribute to as well.

We will also be posting video podcasts and vignettes throughout the week, so stay tuned to this blog for more information and links. I already posted a video last night of The Unicorn at the Digg Party last night on youtube, check it out. Thanks to Kevin Rose and the people at Digg for an awesome get together.