Government Conversations via Twitter

This blog post response originally started off as a comment to Maxine Teller in her response to another blog [ The US Government Catches The Twitter Bug, And Amazingly, Does It Well ] from yesterday. I felt it only right to take my rant onto my blog as the comment was way too long and linky.

I wanted to really highlight one example of Government interaction on twitter that has been called out, but really point out in my opinion, why I think they are an exemplar case of interacting with their customers.

@TSAblogteam really is one of the better examples I have seen of Government caring, listening and responding. I relate this account and their related blog [ http://www.tsa.gov/blog ] as on par with @comcastcares on twitter. I also like the fact that whomever is the tweeter, they sign their name. I like the transparency in ownership.

The TSA blog team actively listen for complaints, compliments and feedback from travelers and direct policy change has resulted. I bring the case in point when it came to Macbook Air. When they first were on the market, TSA security checkpoints didn’t understand the new laptop when screening persons through the line. Someone blogged about their experience and TSA responded and the laptops were subsequently allowed through security checkpoints.

I was actually talking to a colleague the other day about how Government could engage via twitter to speak with those who mention their agency or organization. Trouble is, its a full time job, for more than one person just to keep up with the number of instances and mentions (just look at the Summize search for CIA, NSA, FBI, …. and so on), especially for the aforementioned beltway bandits. All Government organizations do have offices of public affairs, in which new media, to include twitter, should be in their plans if not now, but real soon to have some official presence, in my opinion. Would you, a citizen and taxpayer want a representative or team engaged on twitter, responding to your tweets? I’m curious to know.

Many times its the negative stories you hear in the press that get trickled down and reposted in blogs and tweets all over, but I would personally like to see more of the “successes” being disseminated in new media. A great example of that is the DoD New Media office (Google search DoD New Media and see the results and you’ll know what I mean) in which Maxine is a part of and @uknowjack. This office is really working with the abundance of information coming from various parts of the DoD and putting it together for you [See DoDLive as one example], the American Citizen to read in findable places on the web to get the real stories of War and being in the field, along with our military successes.

Reinventing Myself

Hello World. I recently decided that in order to clearly demonstrate who I am and efficiently communicate with the rest of the world about all aspects of my transparent life, that I should consolidate my blog/web presence to one location. This is where you, my colleagues and friends can go to find my opinion on emerging tech, community building and best practices of Enterprise 2.0 in Government.

I am also available to speak at your event or conference and you can find me on GeekSpeakr.com. You can see the about me page for my official bio and the events page for past and upcoming events I will be either attending or speaking. Feel free to engage with me. I enjoy conversations, listening to others experience in business and government and would welcome a discussion.

Additionally, aside from business and technology, I will also include on this site my personal experiences with music and sports. The things that make me happy in my free time. Please feel free to follow me on twitter @immunity.

Over the next week, you will see more content as I add past blog posts and information from other aspects of where I have contributed on the social web. Going forward, I will continue to post vibrant content from both professional and personal aspects of my life.

One last thing to note, please remember, this site represents only me and not of my employer or any professional association, this also includes my twitter stream and any other social network I link to from this site, except where identified as professional.

Getting my text messages online ? Say it ain’t so.

I don’t know about everyone in the world, its not my job. But I do know there are people like me who travel frequently and sometimes they can’t bring their phone with them into their workspace or have to have it off during the day. That can be a pain when you are “expecting a call or important text”.

Fortunately technology is starting to catch up with the demands of the likes of us. We can participate in massive social messaging with sites like twitter, pownce, ping.fm, friendfeed and so on. And by using these services we can see our messages online. OK cool. Then there is something called Grand Central.

Grand Central is cool, as its in beta, I can choose my own phone number from anywhere in the country and use this as my “semi-anonymous phone number”. I use this in a few ways. Its the number in my email signature I give out via business email communications and eventually will be on my new business cards (along with my twitter name: immunity). But I can also use it to screen calls and forward calls to multiple lines at the same time. And where I can also check the voicemail online as it comes via email. Very nice huh?

But all that takes a little work to set up and disseminating those numbers and practices to your business contacts and tech savvy friends.

What happens if its your family and close friends, who might not be as techie as you. In fact, they are the ones that call YOU for IT support when their computer is b0rked.

This is where a service like Dashwire might come in handy. I recently stumbled upon the site, from a curious question posted by a fellow smartphone user on my twitter contacts. After reading some reviews on a zdnet blog and checking out the site, I decided to give it a trial run.

Dashwire essentially syncs up my smartphone (T-Mobile Dash) to a personal site for me so I can see all my calls, texts, pictures, and contacts. This is something T-mobile can do normally if I was using a sidekick, except for the text messaging. So this is why I like it. I can see the texts I am missing.

It’s able to make this work by sending text messages to the dashwire service, as a forward, so an unlimited text messaging plan is essential if you want to try this out. Additionally, be forewarned, this is a resource and battery drain, especially while synching. So while it maybe cool, consider this downside, especially if you are not able to charge your phone (charging in your car maybe a necessity).

Also to note, they didn’t have an exact match of the HTC phone for my dash, so I picked the closest model and it still works.

I started using this about 2 weeks ago and think I will give it at least one month more before I make my final call, but for this trial run (self-imposed trial, the service is free), its been very helpful.

My Cell Phone Is Making Me Dumber

As much as I love and preach the rapid growing technologies that are making life and work easier and more effective in less time, the more I hate technology as well.Thanks to Live Digitally for the photo, aka Jeremy Toeman

I am so addicted to all things mobile and how it connects me to the world. I can remember the shortcode for Twitter (40404), but I can’t remember my best friend’s phone number. In fact, I can’t remember anyone’s phone number post 2002, when my father finally bought my very own cell phone. I was late to the cell phone game as most of my friends had been using cell phones for a few years by then, but even 4 years out of the Army I was still clamming for a hard line. Now even my alarm system in wireless and I haven’t had a home phone in three years.

So since 2002 I have been becoming dumber. And I blame it on the cell phone. I mean think about it, before you owned a cell phone, you probably knew all your friends numbers that you called from your private line in your parents house and you could dial those numbers fast as lightening. But now, every time you lose your phone, reset it, or upgrade, you send a message out to Facebook, Twitter, Myspace, or whatever ever social network to ask for everyone to send you their numbers again. Even those whom you have weak ties.

Why bother remember 10 little digits when your SIM card can do it for you?

So what happens when we rely on that technology so much, it fails us in life? We can end up looking like real assholes.

Don, Steve, Sean, Andrea at HBS, 7 April 2008This was the case for me back in April this year for instance. I was flying up to spend some time with my best friend in New Hampshire before heading to Boston to meet with Andrew McAfee, of HBS and to sit in on one of his classes. As the plane landed in Manchester Airport, I turned my T-mobile Dash HTC Excaliber smartphone back on so I could text him that I was on the ground. I was able to see that he had txt’d me he was waiting just as my phone froze. I restarted again and my phone started going into what I call the loop of death. This had happened once before so I knew my only recourse was to hard reset the phone. This meant 30 minutes of unavailability to do anything with it, even make a simple call.

So without a phone, I had no number to let him know I was there and I would be waiting for him. Luckily after 30 minutes and just as my phone was normalizing as I was sitting on a bench outside, he walks up, furious. Why didn’t call blah, blah, blah. He said a true friend would have the number written down elsewhere and couldn’t believe I didn’t have it memorize. To which, if I had, asked someone in the airport to borrow a cell phone for a local call or go to a pay phone.

This was not the first or the last time we had issues getting in touch because of not knowing each other’s numbers. I thought we had rectified this because we had exchanged business cards and (we are best friends mind you) that maybe by now we would have remembered or at least keep the numbers in our wallets.

Um no. It happened again. He lost his phone. His billfold is in storage where he thinks my business card might be. He had no access to get online (the Internet seems to be a novelty for laid back New Englanders) and thus excuses, excuses, blah, blah, blah.

OK so this is a long story to make a point. But as I sit here, many paragraphs later I can only remember the first three digits of his number (603). I still cannot muster up the remaining 7 with absolute certainty and it kills me. I mean I learned Arabic to fluency (which I have also mostly forgotten now), but I cannot remember 10 numbers.

My cell phone does all my day to day brain work for me, besides store numbers. It also emails me my daily calendar from google, I get my news, weather and traffic (see @thebeltway on twitter) via FriendFeed, twitter, and text messaging. I even read interesting feeds while getting iontophoresis during physical therapy in the mornings. I even email myself quick directions for meetings from google maps and in bad traffic on 95 I used Windows Live Search for finding alternate routes home.

Essentially its like my brain saying, try as I might, since some device that fits in the palm of my hand can remember all that information for me, why should I retain it in my head? I mean I don’t know how many times I have gone to t-mobile.com to look up the number of someone whom you would think I would have the number engraved on my knuckles.

Next up … getting my text messages online ? Say it ain’t so.

Web 2.0 Expo San Francisco 2008 Day 2

The O\'Reilly Bookstore on the Expo Floor at Web 2.0 Expo San FranciscoYesterday was an amazingly different and wondrous day. It started off with the hotel finding us the biggest chocolate croissants evar! Then Steve Mandzik and I walked down to E*Trade. After which, we started walking back to the Moscone West when we were stopped by News Channel 5 in SF to talk about the presidential campaign so far. I am hoping my soundbyte made it on air. (If someone can find me this clip I will love you forever and pimp your site, blog, twitter, whatever for you.)

Update: My friend Mike B. found the clip, I am standing next to Steve and his soundbyte made it, but mine did not. Next time eh?

After that, I sat in on Joseph Smarr from Plaxo’s presentation “Data Portability, Privacy, and the Emergence of the Social Web“. I saw Joseph earlier this year at the Future of Web Apps in MIami. This time he had more time to speak and talk about the direction in which the social web is going and the ever growing need for our connections to travel with us, instead of re-friending your friends. I also saw Kevin Marks again from Google and I met Identity Woman, Kaliya Hamlin.

I spent a lot of time back and forth in blogtropol.us and on the expo floor. I was really impressed with the Tell Me app that works with voice on your blackberry to keep your hands free when looking for information. I also got a demo of saleforce.com powered by google apps and the possibilities I can take with me back to Navstar. I still have 4/5ths of the floor to explore. A little each day.

Most of the time spent here is actually networking and talking to developers making cool hacks, scripts and apps. But the afternoon we got to listen to the Keynotes of Day 2 (Tim O’Reilly and Clay Shirky surely were the standouts).

So far the new apps I have been working with since I got here Fireball, powered by Fireeagle. Alertthingy, a desktop app for friendfeed.com. And ribbit, another way to make your phone do so much more for you.

Web 2.0 Expo San Francisco 2008 Day 1

Yesterday and throughout the week, myself and robotchampion (who is also live blogging) are in San Francisco attending the web2.0 expo.

The conference is being pulled all together by the social networking site crowdvine. This is my second time using crowdvine as my guide through a conference and this time it is dramatically better. I was able to guestimate my schedule of panels and sessions for the week as well as fill out a little information about me and link all my rss feeds that I will be generating about the conference, to include twitter.

I am tagging everything in twitter with the hashtag #web20expo and following @w2e on twitter. I have uploaded and started a group on Flickr (Web2.0Expo08 San Francisco) for this event for all my pictures and hopefully others will contribute to as well.

We will also be posting video podcasts and vignettes throughout the week, so stay tuned to this blog for more information and links. I already posted a video last night of The Unicorn at the Digg Party last night on youtube, check it out. Thanks to Kevin Rose and the people at Digg for an awesome get together.